Cognigy launches new Mastery Program addressing ‘skyrocketing demand’ for training on agentic AI for contact centers
Cognigy’s Mastery Program aims to prepare developers with the skills needed to build autonomous AI Agents capable of reasoning, deciding and acting like human agents.
The Mastery Program includes five technical courses designed to reflect real-world challenges in designing an AI agent. It covers message flow, transformation, and execution; how to decouple logic flow design using modular architecture; how to build agents that scale globally with multilingual experiences; reporting and tracking; and extending AI Agents into voice channels.
The courses are followed by a two-tier certification path including a multiple-choice exam and a scenario-based exam conducted in-person.
“We’re seeing massive demand for people who can actually build agentic systems, not just talk about them,” says Shanna Chauvin, Senior Director of Global GTM and Partner Enablement at Cognigy. “The Mastery Program turns that need into opportunity—arming our community with the know-how to lead in this next era of customer service.”
“This is a program for people who want to lead—not just launch AI Agents,” adds Derek Roberti, Vice President of Technology at Cognigy. “We’ve taken everything we’ve learned helping global brands deploy at scale and turned it into a clear, guided path for mastery.”
