Tampere University’s GPT-Lab partners with City of Pori to test AI in unemployment services
GPT-Lab at Tampere University in Finland took to social media to announce its role in the GENT project, which will explore how AI-driven automation can support unemployment services.
GPT-Lab, part of Tampere University’s Faculty of Information Technology and Communication Sciences in Finland, has begun collaborating with the City of Pori Unemployment Services on the Generative Artificial Intelligence in Business Support (GENT) project.
The initiative will test how AI-driven automation can improve efficiency and reliability in public sector services.
According to a LinkedIn post from GPT-Lab, the kickoff meeting on 3 September brought together project researchers and city representatives to align objectives and set the project roadmap. The work will focus on automating routine inquiries and case handling to reduce the workload of staff, speed up responses to citizens, and free time for tasks that require human expertise.
The project is designed to improve the efficiency, accessibility, and reliability of unemployment services. It will also provide a framework for the responsible use of AI in the public sector.
The GENT project, funded by the Satakuntaliitto Regional Council of Satakunta and led by Tampere University, runs until September 2026. Its broader aim is to bring generative AI expertise to companies and organizations in the Satakunta region. Researchers will work directly with businesses to co-create AI-assisted experiments that enhance productivity, investment efficiency, and competitiveness.
Solutions and materials developed through these experiments will be shared with all companies in the region and can be adapted to individual needs. The project also highlights cooperation between SMEs, public services, and research institutions in Finland.
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