Aston University partners with appliance care experts to develop new AI tools capable of detecting insurance fraud
Aston University has announced a new partnership with insurance provider Domestic & General aiming to create an intelligence fraud detection system powered by AI.
Shona Campbell (Knowledge Transfer Adviser), Dr Amal Htait (Lecturer in Computer Science, Aston University), Muhammad Shakeel Akram (KTP Associate), Professor Abdul Sadka (Director of Aston Digital Futures Institute), Karishma Jaitly (Director – Strategic Analytics, Domestic & General)
Domestic & General says off-the-shelf fraud detection technologies are not currently fit-for-purpose and its current system is only partially automated.
According to the Association of British Insurers, 72,600 dishonest insurance claims were detected in 2022, with an overall value of £1.1bn.
The University’s Sir Peter Rigby Digital Futures Institute will work with Domestic & General to create a user-friendly system using the latest AI technology to detect high-risk behaviours and patterns by analysing text and voice patterns.
The new system will assign a risk score to each customer by analysing their data and detecting potential duplication - a common tactic used in insurance fraud - and flagging these to the Domestic & General team.
“This Knowledge Transfer Partnerships offers a really exciting challenge, involving novel sources of data and uses of AI,” comments Professor Abdul Sadka, Director of the Sir Peter Rigby Digital Futures Institute.
“We’ll be drawing together a suite of tools and techniques and integrating those to create an end-to-end system, which will be bespoke to Domestic & General but also pushes the boundaries of what’s currently possible in this field.”
Vipul Chhabra, chief underwriting and data officer at Domestic & General, adds: “Aston’s reputation, leading role in KTPs in the UK and the wide variety of their successful past products really impressed us. The potential for data to drive improvements right across our business is extensive and Aston is at the cutting edge of what’s possible in the field; combining that with our commercial knowledge makes for a really strong partnership.”
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