HCLTech signs strategic deal with OpenAI to expand enterprise-scale AI adoption
HCLTech has entered into a multi-year strategic partnership with OpenAI, aiming to deliver enterprise-scale generative AI adoption across sectors. The agreement positions HCLTech as one of OpenAI’s first global strategic services partners.
Headquartered in India, HCLTech offers technology services in digital, cloud, AI, and engineering. The company works with clients across industries such as financial services, healthcare, telecom, manufacturing, and public services.
Under the partnership, HCLTech will combine its AI Engineering capabilities with OpenAI’s models and APIs to support scaled deployment of generative AI. The collaboration will cover a wide range of services, from readiness assessments and integration to governance and change management.
Internal rollout and platform integration
In addition to supporting its clients, HCLTech will deploy ChatGPT Enterprise and OpenAI APIs internally. The aim is to equip employees with secure, enterprise-grade generative AI tools to enhance productivity and process efficiency.
The company will also embed OpenAI’s models into its suite of platforms, including AI Force, AI Foundry, AI Engineering, and a set of vertical-specific AI accelerators. These tools are intended to streamline business processes and improve customer and employee experiences.
Vijay Guntur, global chief technology officer and head of ecosystems at HCLTech, says the collaboration is aligned with the company’s engineering focus and OpenAI’s commitment to innovation.
“We are honored to work with OpenAI, the global leader in generative AI foundation models. This collaboration underscores our commitment to empowering Global 2000 enterprises with transformative AI solutions. It reaffirms HCLTech's robust engineering heritage and aligns with OpenAI's spirit of innovation. Together, we are driving a new era of AI-powered transformation across our offerings and operations at a global scale,” Guntur says.
Giancarlo ‘GC’ Lionetti, chief commercial officer at OpenAI, adds, “HCLTech’s deep industry knowledge and AI engineering expertise sets the stage for scalable AI innovation. As one of the first system integration companies to integrate OpenAI to improve efficiency and enhance customer experiences, they’re accelerating productivity and setting a new standard for how industries can transform using generative AI.”
RTIH AI in Retail Awards
Our sister title, RTIH, organiser of the industry leading RTIH Innovation Awards, proudly brings you the first edition of the RTIH AI in Retail Awards, which is now open for entries.
As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.
With 2025 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.
Our 2025 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.
Winners will be announced at an evening event at The Barbican in Central London on Wednesday, 3rd September.
This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in theGarden Room.
Please email our Editor, Scott Thompson, if you have any questions or need further information: scott.thompson@retailtechinnovationhub.com
Key 2025 dates
Friday, 18th July: Award entry deadline
Tuesday, 22nd July: 2025 finalists revealed
Wednesday, 23rd July - Friday, 8th August: Judging days
Wednesday, 3rd September: Winners announced at the 2025 RTIH AI in Retail Awards Ceremony, to be held at The Barbican in Central London.
